Política de envío

Last updated: September 16, 2026

This Shipping Policy explains how orders placed through the NOVERESSA online store are processed, shipped, tracked, and delivered.

This policy should be read together with our Terms of Service and Return and Refund Policy. Nothing in this Shipping Policy limits or excludes any mandatory consumer rights available under applicable law.

1. Contact Information

Email: contact@noveressa.com

If you have questions about an existing order, please include your full name and order number when contacting us.

2. Shipping Destinations

NOVERESSA ships to customers worldwide, subject to carrier availability, local import requirements, international trade restrictions, and any delivery limitations displayed during checkout.

Shipping may not be available to every country, territory, remote area, or postal code.

If we are unable to deliver to the address provided after payment has been accepted, we will contact you and provide an appropriate refund to the original payment method.

3. Free Shipping

NOVERESSA offers free standard shipping on all eligible orders.

No standard shipping fee will be charged at checkout unless the customer expressly selects a different paid delivery service.

Free shipping does not necessarily include:

• Customs duties;
• Import taxes;
• VAT or sales taxes not collected during checkout;
• Customs clearance or brokerage fees;
• Additional costs resulting from an incorrect or incomplete address;
• Reshipping costs resulting from an unjustified refusal or failure to collect an order.

Any charges collected directly by NOVERESSA will be clearly displayed before the order is submitted.

4. International Fulfilment

NOVERESSA works with international suppliers, fulfilment centres, logistics providers, and delivery partners.

Depending on the product, stock availability, fulfilment location, and delivery destination, your order may be shipped directly from a fulfilment centre located outside Cyprus or outside your country of residence.

The shipping origin shown on a parcel does not change the customer's sales contract with NOVERESSA.

NOVERESSA remains the seller responsible for customer support, delivery-related concerns, refunds, and applicable consumer rights.

5. Order Processing

Order processing begins after:

• The order has been successfully submitted;
• Payment has been authorised;
• Any necessary fraud prevention or address verification has been completed.

Processing times may vary depending on:

• The product;
• The supplier;
• The fulfilment location;
• Stock availability;
• The delivery destination.

The applicable estimated processing or dispatch period may be displayed on the product page, during checkout, in your order confirmation, or through another clear notice provided before or shortly after your order is placed.

Business days generally exclude Saturdays, Sundays, and public holidays observed in the country where the order is processed.

Orders placed during weekends, public holidays, promotional campaigns, or periods of unusually high demand may require additional processing time.

6. Average Delivery Time

Orders typically arrive within approximately 10–20 days after dispatch.

This delivery period is an estimate and may vary according to:

• The product ordered;
• The fulfilment centre;
• The destination country;
• The selected or available carrier;
• Customs procedures;
• Local postal services;
• Seasonal demand;
• Circumstances outside our reasonable control.

Unless expressly stated as guaranteed, delivery dates and transit times are estimates and should not be understood as guaranteed appointment dates.

Where mandatory consumer law establishes a maximum delivery period, NOVERESSA will comply with that requirement.

For qualifying purchases in the European Union and European Economic Area, delivery will ordinarily be completed within 30 days after the contract is concluded unless a different delivery period has been expressly agreed with the customer.

7. Processing Time and Transit Time

Processing and delivery are separate stages.

Processing time refers to the time required to verify, prepare, package, and dispatch your order.

Transit time begins once the carrier accepts the parcel and transports it toward the delivery address.

The creation of a tracking number does not always mean that the carrier has already collected the package.

Tracking information may require several business days before the first movement or scan appears.

8. Multiple Packages

Products included in the same order may be stored in different fulfilment centres.

As a result:

• Your order may be divided into multiple packages;
• Packages may be dispatched on different dates;
• Different packages may have different tracking numbers;
• One package may arrive before another;
• Different carriers may be used for the same order.

You will not be charged additional standard shipping fees solely because your order has been divided into multiple packages.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Please review all tracking information provided before contacting us.

9. Order Tracking

When tracking is available, tracking information may be sent to the email address or telephone number provided during checkout.

Customers may also be able to view tracking information through the order status page.

Tracking updates are generated by carriers and local postal services.

Temporary gaps, delayed scans, or repeated tracking events may occur during international transportation.

Tracking information may remain unchanged while a package is:

• Awaiting collection;
• Moving between international facilities;
• Under customs inspection;
• Being transferred to a local delivery partner;
• Waiting for the next available carrier scan.

If your tracking information has not updated for an unusually long period, please contact us at:

contact@noveressa.com

We will review the available information and investigate where appropriate.

10. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient's full name;
• Street name and number;
• Apartment, unit, or building information;
• City;
• State, province, or region;
• Postal code;
• Country;
• Valid telephone number, when required by the carrier.

Please review your delivery information carefully before submitting your order.

NOVERESSA is not responsible for delays caused solely by incorrect, incomplete, or outdated information provided by the customer, except where we accepted an address correction before dispatch and failed to apply it.

11. Address Changes

If you need to correct your delivery address, contact us immediately at:

contact@noveressa.com

We will make reasonable efforts to apply the requested change.

However, modifications cannot be guaranteed after the order has entered processing or has already been dispatched.

Once an order has been shipped, the carrier may be unable to redirect the package.

In such circumstances, the customer may need to:

• Contact the carrier directly;
• Receive the order at the original address;
• Wait for the package to be returned.

Additional costs resulting from an incorrect address or requested redirection may be charged to the customer where permitted by applicable law.

12. Customs, Import Taxes, and Duties

International shipments may be subject to:

• Customs inspections;
• VAT;
• Sales taxes;
• Customs duties;
• Import taxes;
• Brokerage fees;
• Other government charges.

The treatment of these charges depends on factors including:

• The product's country of origin;
• The delivery destination;
• The value of the product;
• Applicable local laws;
• Whether taxes or duties were collected during checkout;
• The shipping arrangement used for the order.

Where taxes or duties are collected directly by NOVERESSA during checkout, they will be included in the total amount shown before purchase.

Where these charges are not collected during checkout, customers may be required to pay them directly to the relevant customs authority, postal operator, or carrier before delivery, where clearly disclosed and permitted by applicable law.

Free shipping does not mean that an order is automatically exempt from taxes, duties, or government charges.

Customers must not request that NOVERESSA provide:

• An incorrect product description;
• A false customs declaration;
• An artificially reduced product value.

13. Customs Delays

Customs authorities may inspect, hold, open, or request additional information regarding international packages.

Customs processing is outside our direct control and may extend the estimated delivery period.

Customers may be required to provide:

• Identification;
• Proof of purchase;
• Tax information;
• Payment of lawful import charges.

NOVERESSA will provide reasonable assistance when information from the seller is required to complete customs clearance.

14. Failed Delivery Attempts

Depending on the carrier, one or more delivery attempts may be made.

If no one is available to receive the package, the carrier may:

• Leave the package in a secure location;
• Deliver it to a neighbour where legally permitted;
• Redirect it to a collection point;
• Schedule another delivery attempt;
• Ask the customer to arrange redelivery;
• Return the package to the sender.

Customers are responsible for monitoring tracking information and collecting their package within the period established by the carrier.

15. Refused or Unclaimed Packages

If a package is refused without a valid legal reason or is not collected within the carrier's deadline, it may be returned to the sender or fulfilment centre.

Where permitted by applicable law, reasonable costs resulting from:

• Refusal;
• Failed collection;
• Return transportation;
• Reshipping

may be deducted from the refund or charged before reshipping.

This does not apply when the customer refuses delivery because:

• The parcel is visibly damaged;
• The wrong product was sent;
• The package appears to have been materially tampered with;
• The customer is exercising a mandatory cancellation or consumer right.

16. Delayed Orders

International deliveries may occasionally be delayed due to:

• Customs procedures;
• Carrier congestion;
• Severe weather;
• Natural disasters;
• Public holidays;
• Strikes;
• Transportation disruptions;
• Government restrictions;
• Security inspections;
• Remote delivery locations;
• Incorrect address information;
• Events outside our reasonable control.

A delay does not automatically mean that a package has been lost.

If your order does not arrive within the estimated delivery period, please contact:

contact@noveressa.com

We will review the tracking information and, where appropriate, open an investigation with the supplier or shipping carrier.

17. Material Delivery Delays

If we become aware of a significant delivery delay, we may contact you with an updated estimated delivery date.

Where required by applicable consumer law, customers may provide NOVERESSA with a reasonable additional period to complete delivery.

If delivery is not completed within that additional period, the customer may have the right to cancel the affected order and receive a refund.

An additional period may not be required when:

• NOVERESSA has refused to deliver;
• Delivery by a specific date was essential and expressly agreed before purchase;
• The circumstances clearly indicate that delivery by the agreed date was essential;
• Applicable law permits immediate cancellation.

Any mandatory right to cancel because of non-delivery remains unaffected.

18. Lost Packages

A package may only be considered lost after:

• The carrier confirms the loss;
• The applicable carrier investigation has been completed;
• Tracking information shows no delivery and sufficient time has passed;
• Other reliable evidence confirms that delivery did not occur.

When a package is confirmed as lost before delivery, NOVERESSA will provide an appropriate remedy.

Depending on the circumstances, this may include:

• A replacement, subject to availability;
• Reshipment;
• A refund to the original payment method.

Customers are expected to cooperate reasonably with carrier investigations and provide any requested confirmation of non-receipt.

Nothing in this section reduces any mandatory consumer right available under applicable law.

19. Packages Marked as Delivered

If tracking information shows that your order was delivered but you cannot locate it:

1. Verify the delivery address in your order confirmation;
2. Check around the property and any secure delivery areas;
3. Ask household members, reception staff, neighbours, or building management;
4. Check whether the carrier left a delivery notice;
5. Contact the carrier or local postal service;
6. Contact NOVERESSA at contact@noveressa.com.

We may request that the carrier provide available delivery information, including:

• Delivery confirmation;
• Coordinates;
• Photographs;
• Signatures;
• Other available delivery records.

A carrier delivery scan does not automatically eliminate the customer's rights where reliable evidence suggests that the package was not delivered correctly.

20. Stolen Packages

Please contact us promptly if you believe a package was stolen after delivery.

Depending on the circumstances, we may request:

• Written confirmation of non-receipt;
• A police or carrier report;
• Confirmation regarding the security of the delivery location;
• Other reasonable information requested by the carrier or payment provider.

Responsibility for a package following delivery will be determined according to the circumstances and applicable law.

21. Damaged Packages

Please inspect your package and products as soon as reasonably possible after delivery.

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, contact:

contact@noveressa.com

Please include:

• Your order number;
• A clear description of the issue;
• Clear photographs or video of the product;
• Photographs of the external packaging;
• Photographs of the shipping label;
• Photographs showing any visible damage to the packaging.

Please keep the product and all packaging until our review has been completed.

Do not discard or return the item unless instructed to do so.

Verified damaged, defective, or incorrect orders will be handled in accordance with our Return and Refund Policy and applicable consumer law.

22. Risk of Loss or Damage

For consumer orders, the risk of loss or damage remains with NOVERESSA until the goods are physically received by the customer or by a person designated by the customer, except where applicable law provides otherwise.

If the customer independently arranges a carrier that was not offered by NOVERESSA, risk may pass when the goods are handed to that carrier, where permitted by applicable law.

Nothing in this section limits any responsibility that cannot legally be excluded.

23. Order Cancellations

If you wish to cancel an order, please contact us immediately at:

contact@noveressa.com

We will make reasonable efforts to cancel your order before processing or dispatch.

However, cancellation cannot be guaranteed once fulfilment has begun.

If the order has already been dispatched, you may need to receive it and follow the return procedure described in our Return and Refund Policy.

This section does not limit any statutory right of withdrawal, cancellation, or refund.

24. Delivery Restrictions

We may be unable to ship certain products or orders because of:

• Local import restrictions;
• International sanctions;
• Carrier limitations;
• Remote-area restrictions;
• Prohibited goods regulations;
• Government requirements;
• Safety concerns;
• Fraud prevention measures.

If delivery is not legally or practically available, we may cancel the affected order and issue an appropriate refund.

We will not unlawfully refuse delivery or discriminate against customers in violation of applicable law.

25. Undeliverable Orders

An order may be considered undeliverable when:

• The delivery address does not exist;
• The address is incomplete;
• The recipient cannot be identified;
• The customer fails to provide information requested by customs or the carrier;
• The package is not collected;
• Importation is refused by local authorities;
• Delivery is rejected by the recipient.

If a package is returned, we will contact the customer and determine whether reshipment or a refund is appropriate.

Reasonable additional costs may apply when the failed delivery results from information or actions attributable to the customer and charging those costs is permitted by applicable law.

26. Shipping Promotions

Free shipping and other shipping promotions may be subject to conditions displayed during the promotional offer.

NOVERESSA may modify or discontinue future promotions at any time.

However, changes will not increase the shipping cost of an order that has already been submitted and accepted.

Promotional shipping offers do not remove or limit any statutory consumer rights.

27. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in:

• Our fulfilment network;
• Shipping carriers;
• Legal requirements;
• Business procedures.

Any updated version will be published on this page with a revised “Last updated” date.

Changes will not retroactively reduce rights associated with an order that has already been accepted.

28. Mandatory Consumer Rights

This Shipping Policy does not exclude, restrict, or replace any mandatory consumer rights.

If the laws applicable in the customer's country provide protections that are more favourable than those described in this policy, those mandatory protections will apply.

If any provision of this policy is determined to be invalid or unenforceable, that provision will be limited only to the extent necessary without affecting the validity of the remaining provisions.

29. Contact Us

For questions regarding shipping, tracking, processing, or delivery, please contact:

NOVERESSA

Email: contact@noveressa.com