Información de contacto
Last updated: September 24, 2026
NOVERESSA is committed to providing clear, reliable, and accessible customer support. You may contact us regarding products, orders, payments, shipping, delivery, returns, refunds, complaints, or any other matter related to our online store.
Company Information
Legal company name: SICLOPAY LTD
Trading name: NOVERESSA
Legal form: Private Limited Company
Country of incorporation: Cyprus
Contact Details
Email: contact@noveressa.com
Telephone: +357 77 582719
Website: noveressa.com
Business Address
SICLOPAY LTD — NOVERESSA
Spyrou Kyprianou Avenue 14
Office 1
3070 Lemesos
Cyprus
Customer Support
If you need assistance with an existing order, please include the following information in your message:
-
Your full name;
-
Your order number;
-
The email address used when placing the order;
-
A clear description of your request;
-
Photographs or videos, when your request relates to a damaged, defective, or incorrect item.
Providing complete and accurate information allows our customer support team to review your request more efficiently and provide the appropriate assistance.
Order Changes and Cancellations
If you would like to request an order cancellation, delivery address correction, or any other modification, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request. However, order changes or cancellations cannot be guaranteed once the order has entered processing or has already been dispatched.
Returns and Refunds
Before returning any product, please contact our customer support team at:
Customers should review our Return and Refund Policy and receive the appropriate return instructions before sending any item back.
Please note that the business address displayed on this page should not automatically be considered our return address. Products should only be returned to the address confirmed in the return instructions provided by our customer support team.
Shipping and Delivery Questions
For inquiries regarding tracking, delayed deliveries, missing packages, or orders marked as delivered, please provide:
-
Your order number;
-
Your complete shipping address;
-
Your tracking number, when available;
-
A brief description of the issue.
Tracking information is provided by the applicable shipping carrier. In certain cases, tracking updates may take additional time to appear after a package has been processed or moved between facilities.
Complaints
Customer complaints may be submitted by email to:
Please provide a clear description of the issue, together with the resolution you are requesting.
SICLOPAY LTD will review customer complaints in good faith and respond within a reasonable period.
Submitting a complaint directly to us does not restrict or limit any mandatory right you may have to contact a consumer protection authority, alternative dispute-resolution body, or competent court.
Privacy Requests
For requests regarding your personal information, including access, correction, deletion, or other applicable data protection rights, please contact:
Please use “Privacy Request” as the subject line of your email and provide sufficient information for us to identify the relevant account, order, or transaction.
For security purposes, we may request reasonable verification of your identity before processing a privacy-related request.
Intellectual Property Notices
Copyright, trademark, or other intellectual property concerns may be submitted to:
Please clearly identify the protected material, the content being reported, and the basis of your request so that we can properly review the matter.
Final Contact Details
SICLOPAY LTD — NOVERESSA
Spyrou Kyprianou Avenue 14
Office 1
3070 Lemesos
Cyprus
Email: contact@noveressa.com
Telephone: +357 77 582719
Website: noveressa.com