Privacy policy

Last Updated: September 2026

NOVERESSA values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with NOVERESSA.

By using our website, you acknowledge the practices described in this Privacy Policy.

If you have any questions regarding this Privacy Policy or how your personal information is handled, you may contact us at:

Email: noveressaoficial@gmail.com
Address: Vp 12 Quadra 34 Casa 12 Cohab 2, Bacabal MA, 65700-000, Brazil

1. INFORMATION WE COLLECT

When you interact with NOVERESSA, we may collect information that you provide directly to us as well as information collected automatically through your use of our website.

The source policy similarly distinguishes between information provided directly by customers and information automatically collected by technical systems.

Information You Provide to Us

Depending on how you interact with our website, we may collect information such as:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order information

  • Products purchased

  • Product sizes

  • Purchase amounts

  • Customer service communications

  • Return or refund information

  • Marketing preferences

  • Information you voluntarily provide through forms, messages, or customer support

When required to process an order or comply with applicable law, we may also request additional information.

Payment Information

Payments are generally processed through third-party payment service providers.

We may receive limited information confirming your payment, but complete payment card information may be handled directly by authorized payment processors.

We do not intend to retain sensitive card authentication information, such as your card security code, unless permitted and required by applicable payment rules.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Approximate location

  • Time zone

  • Referral source

  • Website interactions

  • Shopping behavior

  • Cookie identifiers

  • Session information

  • Technical and error information

This information helps us operate, secure, and improve our website.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to operate our store and provide our services.

The policy used as a reference also describes using customer information for orders, payments, customer service, site administration, marketing, analytics, and fraud prevention.

We may use your information to:

  • Process your orders

  • Confirm purchases

  • Process payments

  • Arrange shipping and delivery

  • Provide order updates

  • Respond to customer service requests

  • Process returns, exchanges, or refunds

  • Manage your interactions with our website

  • Prevent fraudulent transactions

  • Improve website security

  • Maintain and improve our website

  • Analyze website performance

  • Understand shopping behavior

  • Improve our products and customer experience

  • Personalize certain website experiences

  • Send promotional communications where permitted

  • Measure advertising effectiveness

  • Comply with applicable legal or regulatory obligations

  • Protect our rights, customers, and business

We may also use aggregated or anonymized information for statistical, analytical, and business purposes.

3. ORDERS AND TRANSACTIONS

When you place an order with NOVERESSA, we may use your information to:

  • Confirm your identity

  • Confirm your order

  • Process payment

  • Prepare your purchase

  • Arrange delivery

  • Contact you regarding your order

  • Provide tracking information

  • Manage returns or refunds

  • Detect potential fraud

  • Maintain transaction records

Information required for fulfilling orders may include your name, contact details, delivery address, products purchased, sizes, prices, and transaction details. Similar categories are identified in the source policy for order fulfillment.

4. MARKETING COMMUNICATIONS

Where permitted by applicable law, NOVERESSA may use your contact information to send you information about:

  • New collections

  • Promotions

  • Special offers

  • Product launches

  • Sale events

  • Store updates

  • Other marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing messages or by contacting us.

Unsubscribing from promotional communications will not prevent us from sending transactional or service-related communications, such as:

  • Order confirmations

  • Shipping updates

  • Payment information

  • Return updates

  • Customer service messages

5. HOW WE SHARE YOUR INFORMATION

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business.

The source policy similarly describes sharing information with service providers involved in logistics, payment, technology, fraud prevention, analytics, and marketing.

These providers may include companies that assist us with:

  • E-commerce infrastructure

  • Website hosting

  • Payment processing

  • Shipping and delivery

  • Order fulfillment

  • Fraud prevention

  • Customer support

  • Analytics

  • Advertising

  • Email marketing

  • Website security

  • Information technology services

These third parties should only process personal information to the extent necessary to provide their services or as otherwise permitted by law.

We may also disclose information if reasonably necessary to:

  • Comply with applicable laws

  • Respond to legal proceedings

  • Respond to lawful requests from authorities

  • Protect our legal rights

  • Protect our customers

  • Investigate fraud

  • Prevent misuse of our website

  • Protect the security of our services

We do not treat customers' personal information as a product for sale.

6. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, platforms, payment services, social media platforms, or other services operated by third parties.

When you leave our website, the privacy practices of those third parties may apply instead of this Privacy Policy.

NOVERESSA is not responsible for the privacy policies or practices of third-party websites.

We encourage you to review their privacy policies before providing personal information.

The policy you provided contains a similar notice regarding external websites and third-party privacy practices.

7. INTERNATIONAL DATA TRANSFERS

Some of the companies that provide technology, payment, analytics, advertising, hosting, or other services to NOVERESSA may operate or store information outside Brazil.

As a result, your information may be processed or stored in another country.

Where required, we will seek to ensure that appropriate safeguards are used for international transfers of personal information.

The source policy also addresses international transfers and the use of appropriate contractual or organizational safeguards.

8. COOKIES AND SIMILAR TECHNOLOGIES

NOVERESSA may use cookies and similar technologies to operate the website, remember customer preferences, understand website usage, and improve the shopping experience.

Cookies are small files or identifiers that may be stored on your browser or device.

The policy used as a reference identifies several categories of cookies, including essential, analytical, functionality, advertising, and social media cookies.

Essential Cookies

These cookies may be necessary for core website functions such as:

  • Shopping cart functionality

  • Checkout

  • Login sessions

  • Security

  • Navigation

  • Remembering certain selections

Disabling essential cookies may prevent parts of the website from functioning properly.

Analytics Cookies

Analytics cookies may help us understand:

  • How visitors reach our website

  • Which pages are viewed

  • How customers navigate the store

  • Which website features are used

  • Website performance

We may use this information to improve our website and shopping experience.

Functionality Cookies

These cookies may remember choices such as:

  • Language

  • Region

  • Shopping preferences

  • Previous selections

They may help make your shopping experience more personalized.

Advertising Cookies

Advertising technologies may be used to:

  • Measure advertising campaigns

  • Understand interactions with advertisements

  • Limit repeated advertising

  • Present more relevant advertising where permitted

Depending on your browser and available privacy settings, you may be able to restrict or disable certain cookies.

Disabling cookies may affect the performance or functionality of some areas of our website.

9. DATA SECURITY

Protecting your personal information is important to NOVERESSA.

We take reasonable technical and organizational measures designed to protect personal information against:

  • Unauthorized access

  • Misuse

  • Loss

  • Alteration

  • Disclosure

  • Destruction

Security measures may include encrypted connections and secure payment processing technologies.

The source policy similarly describes measures such as encrypted transmission, credential protection, limitations on storing certain payment data, and monitoring systems for vulnerabilities.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own devices, accounts, and passwords.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

  • Complete transactions

  • Provide customer service

  • Maintain order records

  • Process refunds

  • Prevent fraud

  • Resolve disputes

  • Comply with tax or accounting obligations

  • Comply with legal obligations

  • Establish, exercise, or defend legal rights

When personal information is no longer required and we do not have a legal reason to retain it, it may be deleted, anonymized, or otherwise securely disposed of.

The source policy likewise provides for retaining information during the customer relationship and, where appropriate, for additional periods required by law or legal claims.

11. YOUR PRIVACY RIGHTS

Depending on applicable privacy law and your location, you may have certain rights regarding your personal information.

The source policy includes rights relating to confirmation of processing, access, correction, portability, deletion, consent, objection, and review of automated decisions.

These rights may include:

Confirmation

You may request confirmation as to whether we process personal information about you.

Access

You may request access to certain personal information we hold about you.

Correction

You may request correction of inaccurate, outdated, or incomplete personal information.

Deletion

In certain circumstances, you may request deletion of personal information.

This right may be subject to legal obligations requiring us to retain certain information.

Anonymization or Restriction

Where applicable, you may request that certain information be anonymized, blocked, or restricted.

Portability

Where applicable, you may have the right to request your personal information in a commonly used format or request transfer to another provider where technically feasible.

Information About Sharing

You may request information about categories of third parties with whom your personal information has been shared where required by applicable law.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent.

Withdrawal does not necessarily affect processing that occurred lawfully before the withdrawal.

Objection

Where applicable, you may object to certain uses of your personal information.

Marketing Opt-Out

You may ask us to stop using your personal information for promotional communications.

Automated Decisions

Where applicable, you may request information about or review of certain decisions made exclusively through automated processing that materially affect you.

To submit a privacy request, contact:

noveressaoficial@gmail.com

We may request reasonable information to verify your identity before processing certain privacy requests.

12. CHILDREN'S PRIVACY

NOVERESSA's website and services are intended primarily for adult customers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children contrary to applicable law.

If we become aware that personal information relating to a minor has been improperly collected, we may take reasonable steps to delete or appropriately process that information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes to our services

  • New technologies

  • New service providers

  • Changes to our privacy practices

  • Changes in applicable laws or regulations

When this Privacy Policy is updated, the revised version will be published on our website with an updated revision date.

We encourage customers to review this Privacy Policy periodically.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact NOVERESSA at:

Email: noveressaoficial@gmail.com

Address:
Vp 12 Quadra 34 Casa 12 Cohab 2
Bacabal MA, 65700-000
Brazil

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